一家大型運動服飾零售商*希望確定客戶對哪些產品有問題。為此,零售商需要分析電話中對品牌和型號的提及以及上下文,以確定客戶對其購買的滿意度和服務品質。
由於該公司的安全政策,雲端解決方案被禁止,現有的本地語音轉錄選項無法識別所需語言的品牌名稱。
* 根據保密協議,公司名稱不會被揭露。
產品: 本地語音辨識軟體
Lingvanex 團隊首先要求客戶提供產品名稱清單進行分析。然後,他們創建了一個專門的數據集,結合了聽寫音訊和相應的文字數據,其中包括運動服裝品牌和型號的名稱。
此資料集用於訓練能夠自動將電話呼叫轉錄成文字的語言模型,然後可以將其無縫整合到客戶的軟體中以進行自動分析。
該解決方案每天轉錄數萬小時的電話,準確識別 90 多種語言的品牌和產品型號。
為了保護使用者數據,語言模型本地部署在客戶端的基礎設施上。這樣可以透過 REST API 輕鬆整合到客戶的分析服務中,確保客戶互動的無縫且安全的處理。
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