一家大型運動服裝零售商*希望找出客戶在哪些產品上遇到問題。為此，該零售商需要分析電話中提及的品牌和型號以及上下文，以判斷客戶對其購買和服務品質的滿意度0。
基於公司的安全政策，雲端解決方案被禁止使用，而且現有的本地語音轉錄選項無法辨識所需語言的品牌名稱。
*依據保密協定，公司名稱不予揭露。
本地語音識別軟體
Lingvanex 團隊首先要求客戶提供一份要分析的產品名稱清單。接著，他們結合了口述語音和相對應的文字資料，建立了一個專門的資料集，其中包括品牌名稱和運動服裝款式。
這個資料集被用來訓練一個能夠自動將電話翻譯成文字的語言模型，然後可以很容易地整合到客戶的軟體中進行自動分析。
該解決方案每天轉錄數萬小時的電話內容，準確識別超過 90 種語言的品牌和產品型號。
為了保護使用者資料，語言模型本機部署在客戶的基礎架構上。這樣就可以透過 REST API 輕鬆整合至客戶的分析服務，確保客戶互動的無縫與安全處理。
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