客戶支援中心:進階分析

問題

問題

一家大型運動服裝零售商*希望找出客戶在哪些產品上遇到問題。為此,該零售商需要分析電話中提及的品牌和型號以及上下文,以判斷客戶對其購買和服務品質的滿意度0。

基於公司的安全政策,雲端解決方案被禁止使用,而且現有的本地語音轉錄選項無法辨識所需語言的品牌名稱。

*依據保密協定,公司名稱不予揭露。

解決方案

本地語音識別軟體

Lingvanex 團隊首先要求客戶提供一份要分析的產品名稱清單。接著,他們結合了口述語音和相對應的文字資料,建立了一個專門的資料集,其中包括品牌名稱和運動服裝款式。

這個資料集被用來訓練一個能夠自動將電話翻譯成文字的語言模型,然後可以很容易地整合到客戶的軟體中進行自動分析。

解決方案
結果

結果

該解決方案每天轉錄數萬小時的電話內容,準確識別超過 90 種語言的品牌和產品型號。

為了保護使用者資料,語言模型本機部署在客戶的基礎架構上。這樣就可以透過 REST API 輕鬆整合至客戶的分析服務,確保客戶互動的無縫與安全處理。

聯絡我們

0/250
* 表示必填字段

您的隱私對我們至關重要;您的資料將僅用於聯繫目的。

電子郵件

完全的

您的請求已成功發送

× 
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent.

You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Always Active

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Always Active

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Always Active

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Always Active

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.