客戶支援中心:增強分析
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挑戰
一家大型運動服飾零售商*希望確定客戶對哪些產品有問題。為此,零售商需要分析電話中對品牌和型號的提及以及上下文,以確定客戶對其購買的滿意度和服務品質。
由於該公司的安全政策,雲端解決方案被禁止,現有的本地語音轉錄選項無法識別所需語言的品牌名稱。
* 根據保密協議,公司名稱不會被揭露。
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產品
一家大型運動服飾零售商*希望確定客戶對哪些產品有問題。為此,零售商需要分析電話中對品牌和型號的提及以及上下文,以確定客戶對其購買的滿意度和服務品質。
由於該公司的安全政策,雲端解決方案被禁止,現有的本地語音轉錄選項無法識別所需語言的品牌名稱。
* 根據保密協議,公司名稱不會被揭露。
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