Privacy Policy

1. Introduction

Lingvanex, operated by NordicWise Limited, specializes in AI-driven machine translation and speech recognition technologies. This privacy policy outlines the practices of NordicWise Limited (hereinafter referred to as 'NordicWise,' 'Lingvanex,' 'we,' 'us,' or 'our') regarding the collection, use, and protection of personal data through our website, applications, and various services. We are firmly committed to safeguarding the privacy and security of our users.

2. Scope, Consent, and Data Collector Identity

3. Information Collection and Nature of Personal Data

1. Direct Data Provision:

With explicit user consent, we collect analytical data encompassing:

Registering or placing an order for our products and services.
Voluntarily participating in surveys or providing feedback via message boards or email.
Interacting with our website. This includes cookie-based data collection, contingent upon your acceptance of our Cookies Policy.

2. Restriction on Translation Data:

Consistent with our respect for user privacy, we do not retain personal data derived from your translation inputs.

3. Analytical Data Collection:

With explicit user consent, we collect analytical data encompassing:

Identifiers unique to your device or account.
Data regarding your commercial interactions with our services.
Information pertaining to your browsing behavior and usage patterns, with the exception of our on-premise solutions, such as On-premise Machine Translation Software, On-premise Speech Recognition Software, Offline Desktop Translator, and Slack Bot for On-premise Machine Translation Software.

4. Compliance Commitment:

We adhere rigorously to SOC 2 Types 1 and 2 standards, alongside other pertinent data protection regulations, ensuring robust data security and privacy practices.

4. Personal Data Usage for Services

1. Advertising

Google Ads: Utilizes Cookies and Usage Data, a practice restricted to our website and the Phone Call Translator application.

2. Analytics:

Google Analytics: Incorporates both Google Ads conversion tracking and Facebook Ads conversion tracking (Facebook pixel), with deployment on our website and within mobile applications.
Twitter Ads, LinkedIn Conversion Tracking, Amplitude Analytics, FreshWorks Tracking: These tools process Cookies and Usage Data to support analytics for our website, mobile applications, desktop translators, browser extensions, and chatbot translator.
Posthog, Google Tag Manager, Matomo: These services engage in the processing of Cookies and Usage Data. Such activities are confined to our servers, ensuring no data is transmitted to any third-party entities.

We do not retain any analytics data from our users, with the exception of hardware ID, email address, full name, and geographic location (GEO).

3. Contact Forms and Communication:

Captures personal details such as email address and full name.

4. Content Display from External Platforms:

Google Fonts: Involves Usage Data.
YouTube Video Widget, Font Awesome: Utilizes Cookies and Usage Data. Such activities are confined to our servers, ensuring no data is transmitted to any third-party entities.

5. Payment Processing:

Paddle: Handles various types of data as outlined in their privacy policy.

6. Hosting and Backend Infrastructure:

Amazon Web Services (AWS), Hetzher, OVHcloud, Linode, Genezis Cloud, Scaleway: Manages diverse data types.

7. Managing Contacts and Messaging:

FreshWorks: Engages in the processing of email addresses
Mautic: Captures and securely retains contact information on our proprietary servers.

8. Support and Contact Requests:

Freshdesk: Manages an array of data types to facilitate support and contact inquiries.

9. Registration and Authentication:

Direct Registration: Requires information such as the company name, address, VAT ID/Tax ID, email, and full names for the registration process.
Our mobile application facilitates registration via Facebook integration.

10. Tag Management:

Google Tag Manager: Utilizes Cookies and Usage Data, which are securely stored on our servers without direct access for unauthorized personnel.

11. Traffic Optimization and Distribution:

Cloudflare: Engages in the processing of Cookies and a variety of data types to enhance website performance and security.

12. User Database Management:

FreshWorks: Handles email addresses, phone numbers, and a wide range of data types, ensuring effective communication and service provision to our users.

5. Use of InformationCollection and Nature of Personal Data

Focused Use of Data:

Translation Data Handling: We guarantee that data inputted for translation is not employed in model training, marketing strategies, or any ancillary purposes, aligning with our dedication to privacy.
Analytical Data Utilization: Exclusively, the analytical data we accumulate is utilized to augment our services and elevate the user experience, ensuring that every interaction with our products is beneficial.

Purpose of Data Collection:

Our organization collects information with the objective to:

Efficiently process your orders.
Craft personalized offers for products and services that might interest you.
Provide responsive and effective customer support, tailored to your needs.

Commitment to Data Privacy:

No Third-Party Disclosure: Our steadfast promise is to maintain the confidentiality of your data, ensuring it is neither sold nor shared with external entities.
Financial Transaction: We do not directly manage financial transactions; instead, we delegate this responsibility to established financial platforms. The allocation of these platforms is as follows:

Paddle: Utilized for purchases related to desktop applications, Slack Bot Translator, Cloud API, and On-premise MT and SR Software.
App Store: for MacOS and iOS product offerings.
Google Play Store: Designated for Android-based products
Windows Store: Applied to Windows Desktop products.

Your trust in our privacy practices is paramount. This policy underlines our unwavering commitment to not only protect your data but also enhance your experience with our services.

6. Information Sharing, Disclosure, and Recipients of Data

We uphold the confidentiality of translation data and do not disclose it. Anonymized analytical data, inherently non-traceable to individuals, gets submitted to our Customer Relationship Management (CRM) system exclusively under circumstances where users have submitted their information through our online forms. This process of integration is rigorously governed by strict legal protocols or occurs with the explicit consent of the individuals involved.

7. Data Security

We deploy robust security measures to safeguard analytical data against unauthorized access, usage, and disclosure. Your personal information is securely managed within our fortified network infrastructures, which include our Customer Relationship Management (CRM) systems and other internal databases. These networks are strictly accessible only to a vetted group of personnel with special authorization, ensuring the confidentiality and integrity of your data. In addition to these robust access controls, we employ advanced encryption techniques, such as Secure Socket Layer (SSL) technology, for all sensitive data you entrust to us. This reinforces the security and integrity of your information.

8. Data Retention

Our policy mandates that translation data stored in cache is kept for a minimal duration, specifically not surpassing 24 hours, to address immediate technical service requirements. This measure is implemented to expedite the translation process. To ensure the utmost security, all cached data is encrypted, rendering it inaccessible to any of the company's personnel. Regarding the retention of analytical data, we conform to the industry's best practices and legal stipulations, guaranteeing that our retention practices are operationally effective while rigorously upholding stringent data protection standards.

9. User Rights and Choices

At Our Company, we diligently uphold your data protection rights, giving you comprehensive control and oversight over your personal information. Below is an overview of your rights:

Right to Access:

You are entitled to request copies of your personal data held by Our Company. Note that a nominal fee may be applicable for this service.

Right to Rectification:

Should you discover inaccuracies in your information, you have the right to have us correct these inaccuracies. Additionally, you can request the completion of any data you believe is incomplete.

Right to Erasure:

You can request the deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected or if the data has been unlawfully processed.

Right to Restrict Processing:

You have the right to request a limitation on the processing of your personal data under specific conditions, for example, when the accuracy of the data is contested or the processing is unlawful.

Right to Object to Processing:

You are entitled to object to the processing of your personal data, particularly in situations where the processing is based on legitimate client interests.

Right to Data Portability:

You can request the transfer of data that we have collected to another organization, or directly to you, and is carried out by automated means.

We are committed to responding to your requests within one month. Should you wish to exercise any of these rights, please do not hesitate to reach out to us at [email protected]

10. International Data Transfers

We ensure the protection of data during international transfers, in accordance with our cross-border data transfer practices. These practices are designed to safeguard the integrity and confidentiality of your data.

11. Cookies, Tracking Technologies, and Do Not Track Disclosures

Our website employs cookies and various tracking technologies, primarily aimed at enhancing your browsing experience. For a comprehensive understanding of how we utilize these technologies, along with our approach to 'Do Not Track' browser signals, we invite you to review our Cookies Policy. This policy offers a deeper insight into our methods and principles concerning cookies usage.

12. Policy Changes

In our ongoing effort to maintain transparency and trust, we are committed to providing timely notifications to our users regarding significant changes to our privacy policy. This commitment particularly pertains to alterations that impact the way we collect and handle data, as well as any changes that might affect user rights. We understand the importance of keeping our users informed, as these updates can influence how their personal information is managed. These notifications will be delivered in a clear and accessible manner, ensuring that our users are well-informed of any developments in our data protection practices.

13. COPPA (Children Online Privacy Protection Act)

Our practices are fully aligned with the Children’s Online Privacy Protection Act (COPPA), a key legislation that places the safeguarding of online personal information for children under 13 years in the hands of their parents. This vital act is enforced by the Federal Trade Commission (FTC) in the United States. The FTC's COPPA Rule comprehensively outlines the responsibilities of website operators and online service providers to ensure the protection and privacy of children’s data on the internet.In strict adherence to COPPA, our policies and operations do not target or engage in marketing activities directed towards children under the age of 13 years. We are committed to upholding this standard, recognizing the importance of protecting the online privacy and safety.

14. CAN SPAM Act

In compliance with the CAN-SPAM Act, a law governing commercial email practices, we uphold transparent and ethical communication with our clients and subscribers. This act dictates the rules for commercial messaging, establishes the standards for sending commercial emails, ensures the rights of recipients to stop receiving emails, and sets forth stringent penalties for any violations.

Purpose of Collecting Email Addresses:

To provide you with important information, respond to your inquiries, or address other requests and questions.
To engage in marketing activities, and maintain communication with our clients post initial transactions.

Our Commitment Under CAN-SPAM:

We strictly avoid using deceptive subject lines or email addresses.
Our business's physical address is included in all correspondence.
Our business's physical address is included in all correspondence.
We actively monitor third-party email marketing services to ensure compliance with these standards.
Opt-out/unsubscribe requests are processed promptly and respectfully.
Users have the ability to unsubscribe at any time through a dedicated link found at the bottom of each email.

Unsubscribing: Should you choose to no longer receive future emails, simply follow the unsubscribe instructions located at the bottom of our emails. We assure you of immediate removal from all future correspondence upon your request.

15. Additional Information as Required

This Privacy Policy may be amended or expanded with additional clauses as necessitated by evolving legal, regional, or operational requirements specific to Lingvanex's services such as California Consumer Privacy Act (CCPA). These updates ensure our continued compliance with data protection laws, adapt to regional legal variations, and address operational changes in our technology and service offerings.

16. Contact Information

If you have questions about Lingvanex’s Privacy Policy, you can reach out to us at [email protected] or contact us at NordicWise Limited, 52 1st April, 7600 Athienou, Larnaca, Cyprus.